What User Data We Collect

When you visit the website and engage us, we may collect the following data:

* Your IP address.
* Your Name, contact information and email address.
* Other information such as interests and preferences.
* Data profile regarding your online behaviour on our website.

Why We Collect Your Data:

We are collecting your data for several reasons:

* To better understand your needs.
* To improve our services and products.
* To send you promotional emails containing the information we think you will find interesting.
* To contact you to fill out surveys and participate in other types of market research.
* To customise our website according to your online behaviour and personal preferences.

Your Choices And Access To Your Information

We may communicate with you via the following channels for the duration of our business relationship;

* E-mail
* SMS
* Phone Call
* Hard Copy Letter

And so, we may need to retain the contact information and email communications for record keeping, analysis or other reasons, to the extent permitted by law. Also, in order to keep your personal information accurate, You can view, correct, or update the personal contact information you provide to Visual ICT. Contact our Data Privacy Officer to guide you on how to access and update the personal information you provided to Visual ICT. We will respond to validated requests in an appropriate time frame.

Your Privacy Rights

This Privacy Policy describes privacy rights regarding the collection, usage, storage, sharing and protection of personal information. It is in line with NITDA including database applications, services, tools and physical contact with us regardless of how you access or use them. If you have created a username, identification code, password or any other piece of information as part of the access security measures, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these conditions.

Consent

Visual ICT will acquire consent upon acceptance of privacy notice on our platforms, or use of services, content, features, technologies or functions offered on our website, digital platforms or visit any of our offices for official or non-official purposes. In addition, we are committed to keeping your face data and biometric information private and such data will not be shared with third parties unless permitted by law This Policy governs the use of Visual ICT services and intervention projects by our users and stakeholders unless otherwise agreed in writing

How we Collect Your Personal Information

When you use Visual ICT Services, we collect information from our website, email, phone calls and digital forms. The automatically collected information includes but not limited to- data about the Visual ICT web pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information.

We may also collect information you provide us including but not limited to- information on web form, survey responses, account update information, email, phone number, organisation you represent, social position, correspondence with Visual ICT support services. We may also collect information about your transactions, enquiries and your activities on our platform or premises. We may also use information provided by these parties like social media sites.

What we will do with your personal information

The purpose of collecting your personal information is to give you efficient, enjoyable and secure services. We may use your information to:

* Provide service and support
* Process applications and send notice about your transaction to request parties
* Verify your identity.
* Resolve disputes / collect fees and troubleshoot problems
* Manage risk or detect , prevent or remediate fraud or other potentially prohibited or illegal activities.
* Detect , prevent or remediate violation of laws , regulations , standards, guidelines and frameworks.
* Improve Visual ICT services by implementing aggregate customer or user preference
* Measure the performance of Visual ICT
* Track information breach and remediate such identified breaches
* Manage , protect our information technology and physical infrastructure.

Cookies

Cookies are small files placed on your computer’s hard drive that enables the website to identify your computer as you view different pages. Cookies allow websites and applications to store your preferences in order to present contents, options or functions that are specific to you. Like most interactive websites, our website uses cookies to enable the tracking of your activity for the duration of a session. Our website uses only encrypted session cookies which are erased either after a predefined timeout period or once the user logs out of the platform and closes the browser. Session cookies do not collect information from the user’s computer. They will typically store information in the form of a session identification that does not personally identify the user.

Data Minimization

Visual ICT limits Personal Information collection and usage to data that is relevant, adequate, and necessary for carrying out the purpose for which the data is processed. We will evaluate whether and to what extent the processing of Personal Information is necessary and where the purpose allows, anonymized data will be used.

Face data and biometric information

Accordance with ISO 27001 Requirements We take steps to protect personal information no matter what country it is stored in or transferred to. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorization controls. We share your personal information only as described below and within Visual ICT:

Personal Information Sharing

Accordance with ISO 27001 Requirements We take steps to protect personal information no matter what country it is stored in or transferred to. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorization controls.
We share your personal information only as described below and within Visual ICT:

Intranational Transfer of personal data

Visual ICT does not share Personal data of Data subjects with third parties, however, In the event that data is transmitted to a recipient outside the organisation, this recipient must agree to maintain a data protection level equivalent to this Policy. This does not apply if transmission is based on a legal obligation.

International Transfer of personal data

Visual ICT does not currently transfer personal data of Data subjects to parties outside Nigeria, however, When it is needed for personal information to be transferred to, stored, and processed in a country other than the one in which it was provided, we shall do so taking into consideration the applicable data protection laws for the transfer of personal information.

Data Confidentiality

Your information is regarded as confidential and will not be divulged to any third party except under legal and/or regulatory conditions. You have the right to request sight of, and copies of any and all information we keep on you, if such requests are made in compliance with the Freedom of Information Act and other relevant enactments.
While Visual ICT is responsible for safeguarding the information entrusted to us, your role in fulfilling confidentiality duties includes, but is not limited to, adopting and enforcing appropriate security measures such as non-sharing of passwords and other platform logins details and adherence with physical security protocols on the premises, dealing with only authorised officers of the agency.

Disclosure and sharing

Visual ICT Limited is committed to keeping your face data and biometric information private and such cannot be shared with third parties unless: * you have given us explicit consent to do so
* It is required by law or to comply with legal obligations
*it is necessary to provide app functionality (e.g, utilizing a secure third party service for analysis) in such cases we will ensure that the third party adheres to strict privacy and security standards

Information Security

Visual ICT will always hold your information securely. To prevent unauthorised access to your information, we have implemented strong controls and security safeguards at the technical and operational levels. This site uses Secure Sockets Layer/Transport Layer Security (SSL/TLS) to ensure secure transmission of your personal data. You should see the padlock symbol in your URL address bar once you are successfully logged into the platform.
The URL address will also start with https:// depicting a secure webpage. SSL applies encryption between two points such as your PC and the connecting server. Any data transmitted during the session will be encrypted before transmission and decrypted at the receiving end. This is to ensure that data cannot be read during transmission.
Visual ICT has also taken measures to comply with global Information Security Management Systems (ISMS) ; we therefore have put in place digital and physical security measures to limit or eliminate possibilities of data privacy breach incidents.

Data Storage, Retention and Disposal

Personal information and records of Data Subjects shall be securely housed within our Secured Systems and protected as defined above. These information and records will only be stored, retained and disposed for in compliance with ISO 27001 and NDPR requirements
Personal Data of data subjects shall be stored only for the duration of processing activity and securely disposed after a period of 6 Months. Personal Data of Data Subjects may be archived for future reference, if required by law or regulatory bodies.

Age Restriction

Visual ICT does not provide services, collect or process Personal information of children. We do not knowingly transact or provide any services to children under 18.

Links to other website and premises

Certain transaction processing channels may require links to other websites or organisations other than ours. Please note that Visual ICT is not responsible and has no control over the website domain. We do not monitor or review the content of other websites which are linked from ours . Please be aware that we are responsible for the privacy practices or content of our websites.
We encourage users to be aware that when they visit the website they should evaluate the security and trustworthiness of the site before providing any personal information. Visual ICT will not accept any responsibility for loss or damage in whatever way resulting from the disclosure to third parties of personnel information.

Governing Law

This Privacy Policy is made pursuant to the Nigeria Data Protection Act (2023) and other relevant Nigerian laws, regulations or international conventions applicable to Nigeria. Where any provision of this Policy is deemed inconsistent with a law, regulation or convention, such provision shall be subject to the overriding law, regulation or convention. In addition to this law, the Central bank of Nigeria has also via a memo dated 3rd december 2023 mandated all Fintechs to ensure face data and biometric information is used for onboarding of new customers on the Mobile application.

Deletion of data upon request by a data subject.

The Data Subjects are required to contact related Data controllers (Banks) as regards to the erasure of personal data if permitted by law or regulatory body. In addition you have the right withdraw your consent at any time, request access to your face data or biometric information, also request the correction or deletion of your data and object to the processing of your data

Contact

If you have questions or concerns regarding Visual ICT Nigeria’s privacy practices, please register them with us by sending an email to our Data Privacy Officer [info@visualict.com]

Review

Privacy Policy shall be reviewed annually or as required.

Breaches of Policy

Visual ICT will take all necessary measures to remedy any breach of this policy including the use of our disciplinary, legal or contractual processes where appropriate.